Terms of Service

Medical Conditions or Senior Pets

Grooming procedures can sometimes be stressful, especially for older pets or pets with
health problems. Grooming can expose hidden medical problems as well as aggravate an
existing one, whether it be during or after the groom as for some dogs this is a very stressful event even though we try to make the dog as comfortable as possible. Because senior pets and pets with health problems have a greater risk of injury, these pets will be groomed for comfort and cleanliness in mind, at Cwtsh Cuts we will not compromise any pet’s health and/or wellbeing to achieve “the perfect groom”. The pets owner will advise Cwtsh Cuts of any medical, physical or emotional issues, allergies, sensitivities, or pre-existing conditions. These conditions may include, but are not limited to, prior surgeries, hip and/or joint issues, warts, moles, ear infections or skin problems. The owner will also have to inform Cwtsh Cuts of new conditions as they arise. Cwtsh Cuts will not be responsible for accident or injury to elderly or health-compromised pets during their grooming. By signing below, the owner agrees that Cwtsh Cuts has permission to groom their senior or health-compromised pet, and has discussed any and all (past and present) health problems to the best of their knowledge.


If fleas are found on your pet, Cwtsh Cuts will give a one off flea treatment of a professional flea and tick removal shampoo, an additional minimum cost of £10 will be added on top of the price of the full groom price if this procedure is carried out. This cost covers the medication and administration to ensure our grooming salon is free of active parasites. The professional flea and tick removal shampoo will only kill the fleas on the pet. If there are fleas in the home area, the treatment will not protect your pet once they leave our establishment.

Matted Pet Policy

Pets with matted coats will require extra attention. If the matting is deemed minimal by our
groomer or store manager, and the pet responds well, we may brush them out for an
additional fee of (£5-£10 based on the size of the pet). However, if we do not believe we can remove the mats in a timely manner or we feel your pet is in pain, we will not continue and will short shave. We firmly believe that grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary de-matting. We will notify you before short shaving your pet. If permission to short shave is denied, the groom will not be completed and you must collect your pet as they were left. There is a greater risk of nicking, scratching, cuts etc, during the grooming process when mattes occur. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching under the fur. Cutsh Cuts will not be held responsible for any injury sustained while grooming a matted pet, including any after effects. Our groomer and store staff will be more than happy to demonstrate effective brushing techniques for matting prevention.


Although accidents are very rare, there is always a risk when dealing with unpredictable pets. Grooming equipment can be sharp, and although we use extreme caution and care in all situations, possible accidents could occur including cuts, nicks, scratches, quicking of nails etc. In most cases, this can happen when a pet is wiggling or moving around. Any incident, no matter how small, will be communicated to the pet owner. If necessary, Cwtsh Cuts will transport your pet to the nominated Veterinarian. Any veterinary bills resulting from a pet being matted, elderly, aggressive or difficult temperament, or from a pre-existing or unforeseeable condition will be the sole responsibility of the owner. Your pet’s safety and comfort is our number one priority. Therefore, if our groomer feels that your pet’s safety will be compromised they will stop the groom and notify you immediately. In the event that an accident does occur, you will be notified.

Dangerous/Aggressive Animals and Behavioural Issues

The owner must inform Cwtsh Cuts if your pet bites, has bitten before, is aggressive,
unpredictable and/or has any other behavioural issues, including nervousness. If the owner
fails to notify us of any potential danger or behavioural issue, you can and will be liable for all medical fees, out of work compensation, as well as any and all property damage. We will make every reasonable attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers.

Extremely aggressive or unruly pets will not be groomed.

If a dog is felt to be exhibiting behaviour that is unsafe, it may be in the best interest of the pet that the groom be stopped.we will try our best to complete every pet to the highest of our ability. A fee will be charged dependent on work completed up to that point. All bites are subject to notification of local authorities. Cwtsh cuts has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming. We will never sedate your pet.

Late Pick Up

When dropping off your pet, you will be advised of a timeframe we anticipate completion of the services. Please keep in mind that grooming can be a very time consuming and unpredictable process depending on pet’s behaviour, as well as condition of the coat, and when clients arrive for the appointments. We will do our best to manage to the approximated time given, but please understand that factors outside of our control can influence how long the process may take. All pets brought in for grooming must be picked up within one hour of the time the client is informed the pet is ready. Pets remaining after that time will incur a fee of £15 as it will hold up a pen that is needed for other pets coming in for a groom.


Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to work with you when you pick up your pet from their appointment. However, once you take your pet home, we will only return accept visits for adjustments 24 hours after your appointment. Any adjustments requested after this time will be charged a grooming fee depending on what adjustment is needed.

Photos and videos for our website
We may want to take photos or videos of your pet for our website, social media platforms or our salon. If you allow us to use these images or videos we would be very grateful.